What information does MelioGuide gather/track, and how is it used?
Information gathered online can generally be categorized as either anonymous or personally identifiable. Anonymous information is information that cannot be traced back to a specific individual. For example, MelioGuide knows how many searches are queried each day at each of its Web sites but does not know the names, e-mail addresses or gender of the people searching. Even after you have signed up for MelioGuide, we do not know your name or email address when you are conducting searches.
Personally identifiable information is information you provide that lets us know specific facts about you so that we can customize the information MelioGuide delivers to you accordingly. This information can include your name, address, zip code, age, etc. It is our belief that you will find it beneficial to provide us with personal information so that your experience with MelioGuide is more satisfying.
Gathering and Use of Anonymous Information
Each time a visitor comes to a MelioGuide web site, we collect some information to improve the overall quality of the online experience, including product monitoring and product improvement. We do not know who is specifically visiting our site.
At the MelioGuide web site, we collect the visitor’s domain name (e.g. whether the user is logged on from aol.com or whitehouse.gov), referral data (e.g., we record the address of the last URL a user visited prior to clicking through to the MelioGuide web site), and browser and platform type (e.g., Microsoft Internet Explorer 6.0 browser on a Windows XP platform).
In addition to collecting these types of information, MelioGuide collects aggregate queries for internal reporting. We also count, track, and aggregate the visitor’s activity into our analysis of general traffic flows at our sites (e.g. tracking where traffic comes from, how traffic flows within the MelioGuide properties, etc.). To these ends, we may merge information about you into group data but MelioGuide will not disclose your individual identity or personal data without your permission.
Use Of ‘Cookies’
Gathering and Use of Personally Identifiable Information
We collect personally identifiable information that you provide to us when you register as a member of MelioGuide and/or when you update your member profile. We use the personally identifiable information that you supply to provide you with the specific services you select and to send you emails about web site maintenance and updates, which may include new features and enhanced functionality.
Personally identifiable information is not shared with third parties.
You may opt to receive our email newsletter. To unsubscribe from our email newsletter at any time, please unsubscribe by using the link at the bottom of our newsletter email.
Special Policy With Regards to Information from Children Under Thirteen
MelioGuide will never knowingly request personally identifiable information from any minors without parental consent. When we do receive information (with parental consent) from minors, we will never voluntarily share their personally identifiable information with third parties, regardless of their stated preference given at registration.
The security of your personal information is important to us. We use commercially reasonable efforts to ensure that your personal information is stored and maintained in a secure environment. MelioGuide takes technical, contractual, administrative, and physical security steps to protect personal information that you provide to us. We have implemented procedures to ensure that your personal information is only made available to such designated staff as necessary to carry out the stated purposes that we have communicated to you.
You can help protect the security of your personal information. For instance, never give out your password, and remember to log out of your account and close your browser window when you finish using the MelioGuide website, so that other people using the same computer won’t have access to your personal information. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
MelioGuide will keep your personal information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you.
If you request that your name be removed from our databases, it may not be possible to completely delete all your personal information due to technological and legal constraints.
Amendment of this Policy
Access and Accuracy
You have the right to access your personal information to verify the personal information that we have collected in respect of you. Upon receipt of your written request, we will provide you with a copy of your information. We will make every reasonable effort to keep your personal information accurate and up-to-date, and we will enable you to revise the personal information as appropriate. Having accurate personal information about you enables us to give you the best possible service.
You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, or if you find any errors in our information about you, please contact us at
Privacy Officer MelioGuide firstname.lastname@example.org
MelioGuide will endeavor to deal with all such requests for access and modifications in a timely manner.
If the MelioGuide Privacy Officer does not resolve an issue to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada by calling 1-800-282-1376 or by writing to:
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, ON K1A 1H3